Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1-2 business days. Shipping times vary depending on your location and the shipping method chosen during checkout. You will receive a tracking number to monitor your delivery.
Click on the “Sign Up” button at the top of the website. Fill in the required details, including your email address and password, then click “Submit” to create your account.
Log in to your account and navigate to the “My Account” section. Under “Addresses,” you can update your shipping address. Make sure to save the changes before placing your next order.
Once your order is shipped, you will receive an email with a tracking number. Use the provided tracking number on the courier’s website to monitor the status of your delivery.
No, we do not store your credit card information. All payment details are securely processed through our trusted payment gateway.
Yes, sales tax is applied based on your shipping location and local regulations. The tax amount will be displayed during checkout.
Yes, we ship internationally to most countries. During checkout, you can check the list of available shipping destinations.
Whenever possible, we combine items into one package. However, for larger orders or items shipped from different warehouses, your order may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of purchase for unused items in their original packaging. To initiate a return, please contact our customer support team for authorization and detailed instructions.
If you received the wrong item, please contact our customer support team immediately. We will arrange for the correct item to be shipped and provide a return label for the incorrect one.
We sincerely apologize for any inconvenience caused. Please contact our customer support team with photos of the damaged item and packaging. We will arrange a replacement or refund as soon as possible.
After receiving return authorization, you will be provided with the address for mailing your return. Please ensure the item is securely packaged to prevent damage during transit.
You can reach our customer support team via email, phone, or the contact form on our website. Our team is available Monday to Friday from 9 AM to 6 PM.
If you entered an incorrect shipping address, please contact us immediately. If the order hasn’t been shipped, we can update the address. Unfortunately, if it has already been dispatched, we may need to wait for the package to return before reshipping.
Orders can be changed or canceled if they haven’t been processed. Contact our customer support team as soon as possible to request modifications.
Yes, we offer pre-order options for select sold-out items. Pre-orders are subject to availability and estimated delivery times, which will be communicated during the checkout process.